Staff training Portal
Your Access to RHWC's Clinic Policies and Patient Procedures
In this section , I will give you an overview of the portal so that you can complete the modules in a step-by-step order.
Staff training checklists are also located in this section.
Where is Everything in the clinic?
This module will show you what is located at the front desk, in the cabinets/storage, and where are the clinic's manuals and patient handouts.
New Patient protocols
This section will review everything from the new patient booking, Day 1 and Day 2 preparation and procedures, to Medicare patient protocols.
You will also find how to do the digital scans for new patient exams and how to download and interpret them.
4 Pillars of Health Treatment Plans
This course contains content discussing the new 4 Pillars of Health Active Care Plans, referrals, gathering testimonials, the dailly success sheet (DSS), sticky note system, white board topics, ordering imaging and referring patients out to other specialists.
Jane EHR Training
This training reviews how to setup your staff profile, book appointments, read the schedule, review and complete tasks and soap notes. It also covers important front desk administrative tasks that are commonly completed in Jane.
The corrective exercise training will review procedures to successfully implement this service into the 4 Pillars of Health Active Care Treatment Plans. This section also includes the forms that patients must complete throughout the corrective exercise program.
This is an online program for assigning exercise programs. It is also integrated into Jane.
This training module goes through Full Script, an on-line dispensary where you can create nutritional protocols and recommendations for patients. Patients receive their supplements directly to their home at discounted prices. You will use the Full Script Account that is already integrated into Jane or you can create your own free account online.
Functional Nutrition Program
This training module goes through our Functional Nutrition Programs that are available to patients. It includes the 3-tiered programs that address mild, moderate, and severe nutrition patients.
Fortis Pay Merchant
Fortis Pay is our credit card and payment plan/auto-debit merchant processor.
Access this module to learn how to take payments, schedule one-time payments, and setup payment plans for our 4 Pillars of Health program.
Learn everything from our ALLCORE360 membership plans, how to harness a client in the machine, how to perform core evaluations and more! The waiver, membership agreement, and contraindication sheets are included in this module.
Machine Password: 360
Technical Support Contact: Luke 615-881-5519
The VibePlate is used in conjunction with therapeutic exercise and corrective exercise to speed strengthening, balance, proprioception, weight loss. Access this module to also learn the contraindications for use of this equipment.
Cold laser therapy is used to increase the activity in cells to speed healing through increased circulation. This therapy is often used with active movements/rehab to enhance its effectiveness.
Access to laser therapy training modules and certification is included in this section.
Back/Neck/Knee on Trac
Spinal and knee decompression machines to help with arthritis, nerve impingement, cartilage damage and ligament damage. You will find the condition protocols in this section for each as well as the contraindications.
The Impulse IQ is an electronic adjusting instrument with Autosense technology. This module contains the Impulse IQ training on how to properly adjust someone using the Impulse protocol.
This training focuses on how to do the 3D Kiosk Scan, how to download, interpret and discuss the scan. This training also includes training on the FL products, trimming orthotics, returns, and orthotic care.
This module includes training on billing procedures to complete on Jane: checking out a patient's visit/charges, balancing an account, and adding payment plan payments.
Also, learn how to submit insurance claims through Jane and the clearinghouse here.
The Billing Manual is also located in this module.
This module contains a training on how to complete the online daysheet. The daysheet is used to record daily billing charges as well as the Daily Success Sheet points. The daysheet is stored on a Microsoft Excel online form.
Billing: Weekly balance sheet
The weekly balance sheet is used to track weekly clinic stats and charges for each service provided during the week. The weekly balance sheet is stored on a Microsoft Excel online form. Only select staff members will have access to this sheet.
This area of the training contains a list of all of our online forms and other forms in digital format. These can be downloaded in pdf or Microsoft Word.
The Timesheet Training contains information about how stats are recorded and calculated for RHWC's independent contractors. This area of the portal is password protected.
HIPAA trainings and documents are contained in this module. Annual and quarterly trainings are completed as part of the ongoing RHWC's HIPAA program.
This module contains the clinic staff/employee manual. Each staff member is required to read through the manual and sign the acknowledgement of receipt form.
Zingit Text Msg system
Zingit is the online platform that we use to communicate with patients through text.